Hotel Fenix Gran Melia - The Leading Hotels Of The World, Madrid
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Key details
About the Hotel
Hermosilla, 2,
Madrid,
Spain,
28001,
Community of Madrid
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium King Room
Max:
2 persons
325 sq. feet
Bed options:
1 Double bed
City view
Heating
Bathtub
room details
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Supreme Room
Max:
2 persons
360 sq. feet
Bed options:
1 King Size Bed
City view
Heating
Bathtub
room details
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Master One-Bedroom King Suite
Max:
2 persons
650 sq. feet
Bed options:
1 King Size Bed
Coffee machine
Air conditioning
room details
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Price and Room Availability
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Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Paid parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Baggage storage
- Locker room
- Allergy-free rooms
- Elevator
- Currency exchange
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness center
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Video games
Spa & Leisure
- Spa lounge
- Outdoor Jacuzzi
- Facial
- Treatment room
- Beauty treatment
- Back massage
- Head massage
- Full body massage
- Foot massage
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Garden furniture
- Ironing facilities
- Rollaway beds
Bathroom
- Bathtub
- Free toiletries
- Bathroom telephone
Media
- Flat-screen TV
- Direct dial telephone
- CD player
- AM/FM alarm clock
Room decor
- Carpeted floor
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Location
Hermosilla, 2,
Madrid,
Spain,
28001,
Community of Madrid
Map view
street view
Hermosilla, 2,
Madrid,
Spain,
28001,
Community of Madrid
City landmarks
Museums
Prado National Museum
1.0
mi
Casinos
Gran Via
5200 ft
Parks
El Retiro Park
3100 ft
Square
Plaza Mayor
1.4
mi
Square
Puerta del Sol
1.1
mi
Palace
Royal Palace of Madrid
1.4
mi
Plaza de la Independencia
Parque del Retiro
3100 ft
Museums
Museo Nacional Thyssen-Bornemisza
4700 ft
Public Building
Cybele Palace
3300 ft
Soccer Stadium
Santiago Bernabeu Stadium
1.8
mi
Museums
Plaza de Cibeles
3100 ft
Cocido Madrileno stew
1.4
mi
Museums
Museo Nacional Centro de Arte Reina Sofia
1.3
mi
Museums
Museo Sorolla
4400 ft
Plaza de Toros de Las Ventas，
Ventas Metro
1.4
mi
Calle Alcala 42
Circulo de Bellas Artes
4100 ft
Museums
Museo de Historia de Madrid
4400 ft
Paseo del Prado Paseo Del Prado
Paseo del Prado
3500 ft
Museums
Museo Lazaro Galdiano
4600 ft
Paseo de la Republica de Cuba 4 Parque Del Retiro
Palacio de Cristal
1.2
mi
Garden
Royal Botanical Garden of Madrid
1.1
mi
Museums
Anden 0
4400 ft
Parks
Neptune Fountain
4600 ft
Calle de San Mateo 13
Museum of Romanticism
3700 ft
Museums
CaixaForum Madrid
1.2
mi
Square
Plaza de Santa Ana
1.2
mi
Nearby
Museums
National Archaeological Museum
1300 ft
Libraries
Museum of the National Library
1500 ft
Square
Plaza de Colon
1000 ft
Museums
Museo de Cera de Madrid
1100 ft
Restaurants
Ten con Ten
900 ft
6 Calle de Ayala
Epoque by Gran Melia
0 ft
Calle Hermosilla 2
99 KO Sushi Bar
200 ft
Calle del Marques de Villamagna 1
Romola restaurante
100 ft
Calle Hermosilla 4
La Nicoletta Castellana
900 ft
Paseo Castellana 4
Restaurante La Aduana
700 ft
Calle Hermosilla 2 Azotea Gran Hotel Meliá Fenix
Dry Martini by Javier de Las Muelas
700 ft
Calle Hermosilla 2 Plaza Colon
Mama Framboise Hermosilla
200 ft
Calle Hermosilla 4
Reviews and Ratings
Reviews from guests about their experience.
86%
loved their spa retreat and can’t wait to return.
8.6/10
Great
Rooms
8.0
Location
9.2
Service
7.6
Dining
8.5
John
United Kingdom,
March
2025
5.8/10
My stay at Gran Melia Fenix was largely enjoyable. the location is fantastic, with easy access to major attractions and upscale shopping. However, my room was smaller than anticipated and the bathroom felt cramped. The staff were incredibly helpful and attentive, especially Carmen, whose kindness made a significant difference. Overall, a luxurious atmosphere but I had a few concerns about room size and noise levels.
Rooms
6.0
My room was beautiful but surprisingly small. the bathroom felt even tighter. Despite this, I found the overall decor luxurious and thoughtful, making it comfortable for my stay.
Service
8.0
I experienced really good service from the staff. they were truly warm and responsive to my needs, especially during my first few days when I settled in. However, the check-out staff were less engaging than I hoped.
Location
10.0
The location was perfect for my short trip. a pleasant walk to Retiro Park and surrounded by great shopping areas. Everything I wanted to see was within easy reach.
Dining
9.0
I thoroughly enjoyed the dining options, especially the extensive breakfast and the Red Level lounge. the complimentary food and drinks made it a good experience, though I had missed seeing a full menu at breakfast.
Facilities
9.0
The facilities were great, with a lovely bar and a spa that I found quite inviting. everything from room service to the cleanliness of the hotel left a positive impression.
Lionel
United Kingdom,
March
2025
6.4/10
I had a fantastic experience at Hotel Fenix Gran Melia during my brief stay. The staff were incredibly attentive and made me feel welcomed, which really enhanced my trip. The location was perfect for exploring Madrid, though it was a bit of a trek to some tourist spots. My only caveat was the absence of a coffee machine in the room, which would have been a nice touch for early mornings.
Rooms
10.0
The suite I had was stunning and exceptionally comfortable, far exceeding my expectations. The luxurious amenities made my stay even more enjoyable.
Service
10.0
The service was great, with staff members being genuinely kind and helpful, addressing every need I had during my short stay.
Location
9.0
It was ideally situated near numerous shops, bars, and major attractions, making it easy to explore the city even with a bit of walking involved.
Dining
9.0
The breakfast selection was impressive, catering to various tastes. I particularly enjoyed the variety of both continental and cooked options available.
Facilities
9.0
The hotel's cleanliness and upkeep were amazing, and I adored the unique Dry Martini Bar for a fun place to unwind after a long day of exploring.
Steve
United Kingdom,
February
2025
6.6/10
My stay at Hotel Fenix Gran Melia was a mix of highlights and disappointments. The location in the upscale Barrio de Salamanca was perfect for exploring the city, with many shops and attractions within walking distance. However, the service at check-in felt disorganized, impacting my expectations. On the positive side, the amenities were excellent, particularly the breakfast and the thoughtful touches from staff.
Rooms
9.0
I stayed in a Supreme Room that was spacious and beautifully decorated, though the lack of storage for large luggage was a minor inconvenience. The comfort of the bed ensured a good night's sleep, which I appreciated.
Service
7.0
While the staff at breakfast and in the bar were friendly and attentive, the initial reception was chaotic, leaving me feeling overlooked at first. However, once I engaged with the staff, they were genuinely warm and eager to help.
Location
9.0
The hotel is ideally located near great shopping and within a reasonable walking distance to major attractions, making it easy to explore Madrid. Though, it was a bit far for that perfect tourist experience, it was manageable.
Dining
10.0
The breakfast buffet was really good, offering a wide variety of fresh fruits, pastries, and custom options, which I really enjoyed. The Red Level lounge also had great snacks and drinks available throughout the day.
Facilities
8.0
The hotel features excellent facilities including a gym and a well-designed spa. The Thai massages were a wonderful treat that I would recommend not to miss.
Marie
United Kingdom,
February
2025
7.2/10
I had a lovely experience at Hotel Fenix Gran Melia during my honeymoon in Madrid. The classical decor added to the charm, and the staff's warm gestures, like welcome champagne and chocolate-covered strawberries, made my stay special. The location in the Salamanca district feels exclusive and is a nice break from the heavy tourist areas, though I did encounter some minor issues with room size and service responsiveness. Overall, it was a good stay with plenty of positives to outweigh the negatives.
Rooms
8.0
The room was beautifully decorated and comfortable, though I felt it could have been a bit more spacious. The bathroom was clean but on the smaller side, which I didn’t find bothersome. Some areas could have used a better vacuuming, but overall, I appreciated the elegant furnishings.
Service
8.0
The staff was incredibly helpful and attentive during my stay. They provided useful information on local attractions and were quick to assist with any requests. However, there were moments where I felt the service could have been more seamless, especially during check-in.
Location
9.0
The hotel's location in the Salamanca shopping district is fantastic, as it is away from the bustling tourist spots but still conveniently close to many attractions. I enjoyed easy access to upscale shopping and charming restaurants.
Dining
Facilities
7.0
The hotel offers a great gym and other amenities, including a nice lounge; however, I did find the room service could have been better organized. The terrace with hot tubs adds a fun touch to the overall experience.
Charlotte
United Kingdom,
October
2024
6.4/10
I had a mixed experience at Hotel Fenix Gran Melia. The location is fantastic, with easy access to shopping and dining, which I really appreciated. However, the service didn't live up to the five-star expectations, often feeling disorganized and unresponsive. My room was clean and elegant, but the staff interactions left much to be desired, especially one case where poor communication led to frustration.
Rooms
7.0
The rooms were elegant and clean, although my initial room was smaller than expected. While I was later offered a larger room free of charge, it still felt a bit overcrowded.
Service
5.0
I found the service inconsistent. While some staff were helpful, I encountered moments of curtness and misinformation that really detracted from the experience.
Location
9.0
The hotel is situated in a prime area, perfect for exploring the upscale shopping and dining options that Madrid has to offer, making it a joy to walk around the city.
Dining
6.0
Breakfast at the hotel had a decent selection, but it could have benefited from more variety in hot options. The Red Level lounge was nice for snacks, but food quality was inconsistent.
Facilities
7.0
While I enjoyed some of the in-house facilities, including the lounge on the top floor, I felt that the service at the dining options left a lot to be desired.
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