What is the check-in and check-out policy at Hotel Fenix Gran Melia - The Leading Hotels Of The World?
Check-in is at 15:00 and check-out is at 12:00.
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Hotel Fenix Gran Melia - The Leading Hotels Of The World, Madrid
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Key details
About the Hotel
2 Hermosilla,
Madrid,
Spain,
28001,
Community of Madrid
- Near El Retiro Park
Perfect
9.0
9.5
4.6
4.6
Loved by guests
"I chose Fenix because they have private, outdoor hot tubs on their 7th floor terrace."
"The 'red level' lounge was a huge perk that we did not really count on prior to arrival drive many hotels promote such lounges."
"Premium spirits are freely poured, including Moët Chandon champagne; service is excellent."
Hotel Fenix Gran Melia - The Leading Hotels Of The World is a 5-star Madrid hotel featuring luxurious accommodations with a blend of neoclassical design and modern amenities. This landmark hotel offers a range of services including a 24-hour gym, a business center, and fine dining options such as the acclaimed
Rooms & Amenities
Each of the 203 rooms at Hotel Fenix Gran Melia showcases comforts such as premium bedding,
Dining & Culinary Offerings
Dining options include the elegant
Leisure & Business Facilities
The hotel features a fitness center accessible 24/7, along with extensive meeting and event facilities accommodating up to 100 people. Exclusive
Location & Accessibility
Hotel Fenix Gran Melia is located near the
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premier Room
2 persons
30 m²
1 Double bed
Heating
Air conditioning
room details
Supreme Room
2 persons
33 m²
1 King-size bed
Heating
Air conditioning
room details
Two-Bedroom Suite Red Level
2 persons
90 m²
1 King-size bed and 1 Sofa bed
Coffee machine
Heating
room details
Deluxe Room
2 persons
25 m²
1 Double bed
Heating
Air conditioning
room details
Show all roomsLess
Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Allergy-free rooms
- Lift
- Currency exchange
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Video games
Spa & Leisure
- Spa lounge
- Facial
- Treatment room
- Beauty treatment
- Back massage
- Head massage
- Full body massage
- Foot massage
Room features
- Wi-Fi in rooms
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Garden furniture
- Ironing facilities
- Rollaway beds
Bathroom
- Bathtub
- Free toiletries
- Bathroom telephone
Media
- Flat-screen TV
- Direct dial telephone
- CD player
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
Hotel Fenix Gran Melia boasts a delightful selection of onsite dining options that celebrate Mediterranean and international flavors. Guests can experience modern elegance and traditional warmth in venues that promise to entice the palate and elevate the dining experience.
ADUANA
Mediterranean and International
Ambiance
Modern and Romantic
Key Offerings
Indulge in a culinary journey featuring exquisite dishes crafted with flair, such as tender cuts of meat and fresh seafood. The intimate setting makes it perfect for a romantic dinner date.
Reservation
Recommended
Open for lunch and dinner; daily from 1:30 PM - 4:00 PM and 8:30 PM - 11:00 PM.
FENIX COCKTAIL BAR
Mediterranean
Ambiance
Traditional and Modern
Key Offerings
Enjoy high tea and cocktails in a chic setting. Savor unique cocktails and light bites while enjoying the lively atmosphere, perfect for relaxation or socializing.
Reservation
Not needed
Open daily from 10:00 AM - 1:00 AM (until 2:00 AM on Fridays and Saturdays).
Epoque by Meliá
Traditional Local Cuisine with Mediterranean Touches
Ambiance
Elegant A La Carte Dining
Key Offerings
This exquisite restaurant features local dishes with Mediterranean influences, showcasing the region's rich culinary heritage in a stylish environment suitable for any occasion.
Reservation
Recommended
Open for lunch and dinner; specific hours not provided.
Paradero Desconocido
Brasserie-style with Italian and Mediterranean Influences
Ambiance
Casual and Welcoming
Key Offerings
Delight in special dishes such as tempura artichokes with pea purée and Ibérico ham, or corvina bass accompanied by turmeric vegetables, in a warm and inviting atmosphere.
Reservation
Recommended
Open for lunch and dinner; specific hours not provided.
Location
2 Hermosilla,
Madrid,
Spain,
28001,
Community of Madrid
Map view
2 Hermosilla,
Madrid,
Spain,
28001,
Community of Madrid
City landmarks
Museum
Prado National Museum
1.6
km
Casino
Gran Via
1.6
km
Park
El Retiro Park
920 m
Square
Plaza Mayor
2.2
km
Square
Puerta del Sol
1.7
km
Palace
Royal Palace of Madrid
2.3
km
Landmark
Parque del Retiro
920 m
Museum
Museo Nacional Thyssen-Bornemisza
1.4
km
Public Building
Cybele Palace
990 m
Football Stadium
Santiago Bernabeu Stadium
2.9
km
Museum
Plaza de Cibeles
940 m
Landmark
Calle Ponzano tapas
2.3
km
Museum
Museo Nacional Centro de Arte Reina Sofia
2.0
km
Museum
Museo Sorolla
1.3
km
Landmark
Plaza de Toros de Las Ventas
2.3
km
Landmark
Circulo de Bellas Artes
1.2
km
Museum
Museo de Historia de Madrid
1.3
km
Landmark
Paseo del Prado
1.1
km
Museum
Museo Lazaro Galdiano
1.4
km
Landmark
Palacio de Cristal
1.9
km
Garden
Royal Botanical Garden of Madrid
1.8
km
Museum
Anden 0
1.3
km
Park
Neptune Fountain
1.4
km
Landmark
Museum of Romanticism
1.1
km
Museum
CaixaForum Madrid
1.9
km
Square
Plaza de Santa Ana
1.9
km
Nearby
Museum
National Archaeological Museum
380 m
Library
Museum of the National Library
450 m
Square
Plaza de Colon
290 m
Museum
Museo de Cera de Madrid
320 m
Restaurants
Ten con Ten
260 m
6 Calle de Ayala
Epoque by Gran Melia
0 m
Calle Hermosilla 2
99 KO Sushi Bar
50 m
Calle del Marques de Villamagna 1
Romola restaurante
20 m
Calle Hermosilla 4
La Nicoletta Castellana
260 m
Paseo Castellana 4
Restaurante La Aduana
210 m
Calle Hermosilla 2 Azotea Gran Hotel Meliá Fenix
Dry Martini by Javier de Las Muelas
190 m
Calle Hermosilla 2 Plaza Colon
Mama Framboise Hermosilla
40 m
Calle Hermosilla 4
Explore Madrid
Experience Madrid
El Retiro Park
12 minutes' walk
This iconic park features beautiful gardens, serene lakes, and outdoor sculptures, perfect for strolls and relaxation.
National Archaeological Museum
5 minutes' walk
Home to Spain's extensive collection of artifacts, this museum offers fascinating insights into the country's history.
Prado National Museum
20 minutes' walk
One of the world's premier art galleries, showcasing masterpieces by Spanish and European artists dating back to the 12th century.
Plaza de Cibeles
12 minutes' walk
A stunning square known for its ornate fountain and grand architecture, often a hub for cultural events and celebrations.
Epoque by Gran Melia
1 minute' walk
An elegant restaurant featuring local and international dishes with an emphasis on seasonal ingredients. Reservations recommended.
Ten con Ten
4 minutes' walk
A stylish eatery celebrated for its creative tapas and vibrant atmosphere, great for casual dining or special occasions.
99 KO Sushi Bar
1 minute' walk
Offers a contemporary take on sushi with fresh ingredients and a relaxed ambiance, perfect for sushi lovers.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
64%
loved their spa retreat and can’t wait to return.
6.4/10
Nice
Rooms
8.0
Location
9.2
Service
7.6
Dining
8.5
John
United Kingdom,
March
2025
5.8/10
My stay at Gran Melia Fenix was largely enjoyable. the location is fantastic, with easy access to major attractions and upscale shopping. However, my room was smaller than anticipated and the bathroom felt cramped. The staff were incredibly helpful and attentive, especially Carmen, whose kindness made a significant difference. Overall, a luxurious atmosphere but I had a few concerns about room size and noise levels.
Rooms
6.0
My room was beautiful but surprisingly small. the bathroom felt even tighter. Despite this, I found the overall decor luxurious and thoughtful, making it comfortable for my stay.
Service
8.0
I experienced really good service from the staff. they were truly warm and responsive to my needs, especially during my first few days when I settled in. However, the check-out staff were less engaging than I hoped.
Location
10.0
The location was perfect for my short trip. a pleasant walk to Retiro Park and surrounded by great shopping areas. Everything I wanted to see was within easy reach.
Dining
9.0
I thoroughly enjoyed the dining options, especially the extensive breakfast and the Red Level lounge. the complimentary food and drinks made it a good experience, though I had missed seeing a full menu at breakfast.
Facilities
9.0
The facilities were great, with a lovely bar and a spa that I found quite inviting. everything from room service to the cleanliness of the hotel left a positive impression.
Lionel
United Kingdom,
March
2025
6.4/10
I had a fantastic experience at Hotel Fenix Gran Melia during my brief stay. The staff were incredibly attentive and made me feel welcomed, which really enhanced my trip. The location was perfect for exploring Madrid, though it was a bit of a trek to some tourist spots. My only caveat was the absence of a coffee machine in the room, which would have been a nice touch for early mornings.
Rooms
10.0
The suite I had was stunning and exceptionally comfortable, far exceeding my expectations. The luxurious amenities made my stay even more enjoyable.
Service
10.0
The service was great, with staff members being genuinely kind and helpful, addressing every need I had during my short stay.
Location
9.0
It was ideally situated near numerous shops, bars, and major attractions, making it easy to explore the city even with a bit of walking involved.
Dining
9.0
The breakfast selection was impressive, catering to various tastes. I particularly enjoyed the variety of both continental and cooked options available.
Facilities
9.0
The hotel's cleanliness and upkeep were amazing, and I adored the unique Dry Martini Bar for a fun place to unwind after a long day of exploring.
Steve
United Kingdom,
February
2025
6.6/10
My stay at Hotel Fenix Gran Melia was a mix of highlights and disappointments. The location in the upscale Barrio de Salamanca was perfect for exploring the city, with many shops and attractions within walking distance. However, the service at check-in felt disorganized, impacting my expectations. On the positive side, the amenities were excellent, particularly the breakfast and the thoughtful touches from staff.
Rooms
9.0
I stayed in a Supreme Room that was spacious and beautifully decorated, though the lack of storage for large luggage was a minor inconvenience. The comfort of the bed ensured a good night's sleep, which I appreciated.
Service
7.0
While the staff at breakfast and in the bar were friendly and attentive, the initial reception was chaotic, leaving me feeling overlooked at first. However, once I engaged with the staff, they were genuinely warm and eager to help.
Location
9.0
The hotel is ideally located near great shopping and within a reasonable walking distance to major attractions, making it easy to explore Madrid. Though, it was a bit far for that perfect tourist experience, it was manageable.
Dining
10.0
The breakfast buffet was really good, offering a wide variety of fresh fruits, pastries, and custom options, which I really enjoyed. The Red Level lounge also had great snacks and drinks available throughout the day.
Facilities
8.0
The hotel features excellent facilities including a gym and a well-designed spa. The Thai massages were a wonderful treat that I would recommend not to miss.
Marie
United Kingdom,
February
2025
7.2/10
I had a lovely experience at Hotel Fenix Gran Melia during my honeymoon in Madrid. The classical decor added to the charm, and the staff's warm gestures, like welcome champagne and chocolate-covered strawberries, made my stay special. The location in the Salamanca district feels exclusive and is a nice break from the heavy tourist areas, though I did encounter some minor issues with room size and service responsiveness. Overall, it was a good stay with plenty of positives to outweigh the negatives.
Rooms
8.0
The room was beautifully decorated and comfortable, though I felt it could have been a bit more spacious. The bathroom was clean but on the smaller side, which I didn't find bothersome. Some areas could have used a better vacuuming, but overall, I appreciated the elegant furnishings.
Service
8.0
The staff was incredibly helpful and attentive during my stay. They provided useful information on local attractions and were quick to assist with any requests. However, there were moments where I felt the service could have been more seamless, especially during check-in.
Location
9.0
The hotel's location in the Salamanca shopping district is fantastic, as it is away from the bustling tourist spots but still conveniently close to many attractions. I enjoyed easy access to upscale shopping and charming restaurants.
Dining
Facilities
7.0
The hotel offers a great gym and other amenities, including a nice lounge; however, I did find the room service could have been better organized. The terrace with hot tubs adds a fun touch to the overall experience.
Charlotte
United Kingdom,
October
2024
6.4/10
I had a mixed experience at Hotel Fenix Gran Melia. The location is fantastic, with easy access to shopping and dining, which I really appreciated. However, the service didn't live up to the five-star expectations, often feeling disorganized and unresponsive. My room was clean and elegant, but the staff interactions left much to be desired, especially one case where poor communication led to frustration.
Rooms
7.0
The rooms were elegant and clean, although my initial room was smaller than expected. While I was later offered a larger room free of charge, it still felt a bit overcrowded.
Service
5.0
I found the service inconsistent. While some staff were helpful, I encountered moments of curtness and misinformation that really detracted from the experience.
Location
9.0
The hotel is situated in a prime area, perfect for exploring the upscale shopping and dining options that Madrid has to offer, making it a joy to walk around the city.
Dining
6.0
Breakfast at the hotel had a decent selection, but it could have benefited from more variety in hot options. The Red Level lounge was nice for snacks, but food quality was inconsistent.
Facilities
7.0
While I enjoyed some of the in-house facilities, including the lounge on the top floor, I felt that the service at the dining options left a lot to be desired.
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Choose your spa escape today!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at EUR 40 per day.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A continental breakfast is served and charges are applicable.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Languages
English, Spanish, Italian
Year renovated:
2008
Number of floors:
7
Number of rooms:
98
Former name
gran melia fenix
FAQs
About Hotel Fenix Gran Melia - The Leading Hotels Of The World
What are the parking options at Hotel Fenix Gran Melia - The Leading Hotels Of The World?
Private parking is available on-site for 40 EUR per day, and reservation is not needed.
What dining options are available at Hotel Fenix Gran Melia - The Leading Hotels Of The World?
The hotel features an on-site restaurant, Aduana, as well as the Fenix Cocktail Bar.
How far is Hotel Fenix Gran Melia - The Leading Hotels Of The World from the city center?
The hotel is located 1 km from Puerta del Sol, the city center.
Is breakfast available at Hotel Fenix Gran Melia - The Leading Hotels Of The World?
Breakfast is available for an additional charge of 40 EUR.
What amenities can guests expect in their rooms at Hotel Fenix Gran Melia - The Leading Hotels Of The World?
Rooms include free Wi-Fi, air conditioning, a flat-screen TV, and premium bedding.
What attractions are near Hotel Fenix Gran Melia - The Leading Hotels Of The World?
Nearby attractions include Prado Museum, Reina Sofía Museum, and Thyssen Bornemisza Museum, all within a 20-minute walk.
How far is Hotel Fenix Gran Melia - The Leading Hotels Of The World from Adolfo Suarez Madrid-Barajas Airport?
The hotel is located 25 km from Adolfo Suarez Madrid-Barajas Airport.
Is there an airport shuttle service available from Hotel Fenix Gran Melia - The Leading Hotels Of The World?
An airport shuttle service is available for a fee.
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